Candlewood Suites

San Antonio Northwest

• 81 Kitchenette Suites
• Free Parking & WiFi
• Full Pantry/Gift Shop
• Near Six Flags and Sea World

The Opportunity

In January of 2015, Presidian assumed the management of the Candlewood Suites San Antonio near Sea World. The 81-suite property was previously operated by another third-party management company. Prior to takeover, the hotel had lost the confidence of its customers, guests and employees. The hotel was short staffed, RevPAR Index and guest service scores were below brand average and associate moral was low.

The Response

With a focus on top-line revenues, Presidian placed the right people for the right positions, repositioned the pricing strategy for the property, restructured the sales department and redeployed market segments for an effective and consistent revenue stream, set clear expectations for the sales team, increased sales productivity and reduced labor costs. In addition, Presidian implemented a property improvement plan to correct product deficiencies in the first 90 days of operation, increasing guest satisfaction and retention, and supporting the new pricing strategy.

The Result

Through June 2016, the turn around has improved YTD RevPAR by 20.8%, and RPI by 13.3%, bringing the hotel RevPAR Index above its fare share for the first time on record (104.4). The improved performance of the property was effectively capitalized in flow through with an increase of 61.2% in GOP to date. In June 2016 the hotel ranked 1 of 7 in the STR report for YTD RPI change.